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Octopus Energy Group

Vulnerability disclosure program on HackerOne octopusenergy.group

Accepting reports
Go to program Website
Top reward
No cash rewards
Top severity paid
Critical
Assets in scope
1
Public CVEs
0
Last change
No changes yet

At a glance

What to know before you start testing.

No cash rewards
A disclosure program: you report for credit, not money.
Report on HackerOne
Submit through the program page.
Partial safe harbor
Some legal protection; read the terms.
Replies within 2 days
As the policy promises.
No public write-ups
Keep findings private.

Rewards

What HackerOne lists as the payout for each severity.

This program does not pay cash rewards.

Pays cash
No Please note we do not offer monetary rewards for vulnerability disclosures.
Response
Within 2 days Time to first response (from report submit) - 2 business days
Safe harbor
Partial Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with the explicit permission of the account holder.

Summarised with AI from the program policy on HackerOne, read 12 Nov 2026, and checked word for word against it. Read the original

Scope

1 asset you may test.

Products and areas 1

  • Security vulnerabilities that are identified in digital properties owned, operated, or controlled by Octopus Energy are considered in scope. Critical No bounty

Rules

What the policy asks of you, and the bug types it won't reward, quoted from Octopus Energy Group (via HackerOne)'s policy. "We" in these lines means the program, not this site.

While testing

  • Please provide detailed reports with reproducible steps.
  • Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.
  • Social engineering (e.g. phishing, vishing, smishing) is prohibited.
  • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service.
  • Only interact with accounts you own or with the explicit permission of the account holder.

Not accepted

  • Clickjacking on pages with no sensitive actions.
  • Unauthenticated/logout/login CSRF.
  • Attacks requiring MITM or physical access to a user's device.
  • Previously known vulnerable libraries without a working Proof of Concept.
  • Comma Separated Values (CSV) injection without demonstrating a vulnerability.
  • Missing best practices in SSL/TLS configuration.
  • Any activity that could lead to the disruption of our service (DoS).
  • Credential stuffing based on OSINT or otherwise from a previous data breach.
  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

Summarised with AI from the program policy on HackerOne, read 12 Nov 2026, and checked word for word against it. Read the original

Changes

Tracked since 11 Nov 2026. Last checked 21 minutes ago.

No changes yet. When the rewards or scope move, you will see it here and in the RSS feed.

Public CVEs

Published vulnerabilities in this vendor's products, from the NVD.

Search NVD

No CVEs matched yet. We match NVD records by vendor name, so products sold under another name can be missing.

Original policy

Copied from hackerone.com on 12 Nov 2026. The summaries on this page are made from it; the live page may have changed since.

The Octopus Energy Group encompasses businesses that engage in energy supply, both as a retailer and software platform provider; vehicle leasing; installation of smart meters and other energy related assets.

From a consumer perspective, the Group is committed to unlocking cheaper, greener power for all, globally. It does this both by deploying its proprietary technology directly within its own Octopus Energy branded supply businesses and also by leasing this technology to other energy supply businesses.

The Octopus Energy Group looks forward to working with the security community to find security vulnerabilities in order to keep our businesses and customers safe.

Note: Any asset related to Kraken Technologies should be reported to their Vulnerability Disclosure Program

Response Targets

Octopus Energy will make a best effort to meet the following response targets for hackers participating in our program:

  • Time to first response (from report submit) - 2 business days
  • Time to triage (from report submit) - 2 business days

We’ll try to keep you informed about our progress throughout the process.

Disclosure Policy

  • As this is a private program, please do not discuss this program or any vulnerabilities (even resolved ones) outside of the program without express consent from the organization.
  • Follow HackerOne's disclosure guidelines.

#Scope

  • Security vulnerabilities that are identified in any internet facing service owned, operated, or controlled by the Octopus Energy Group (except those controlled by Kraken Technologies, which should instead be reported here)
  • Please note we do not offer monetary rewards for vulnerability disclosures.

Program Rules

  • Please provide detailed reports with reproducible steps.
  • Submit one vulnerability per report, unless you need to chain vulnerabilities to provide impact.
  • Social engineering (e.g. phishing, vishing, smishing) is prohibited.
  • Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service. Only interact with accounts you own or with the explicit permission of the account holder.

#Out of scope vulnerabilities When reporting vulnerabilities, please consider (1) attack scenario/exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

  • Clickjacking on pages with no sensitive actions.
  • Unauthenticated/logout/login CSRF.
  • Attacks requiring MITM or physical access to a user's device.
  • Previously known vulnerable libraries without a working Proof of Concept.
  • Comma Separated Values (CSV) injection without demonstrating a vulnerability.
  • Missing best practices in SSL/TLS configuration.
  • Any activity that could lead to the disruption of our service (DoS).
  • Credential stuffing based on OSINT or otherwise from a previous data breach.
  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS

Thank you for helping keep Octopus Energy and our users safe!