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DeskPro

Bug bounty on Self-hosted deskpro.com

Accepting reports
Top reward
$1,850
Top severity paid
Critical
Assets in scope
8
Public CVEs
13
Last change
No changes yet

At a glance

What to know before you start testing.

Pays up to $1,850
for critical bugs, from $50.
Report by email
[email protected]
Publish after a fix
Coordinate the timing with the company.

Rewards

What the company's own policy page says it pays.

Severity Reward
Critical $1,850
High $750
Medium $175
Low $50
Top reward
$1,850 Critical: Awards up to $1,850. Examples: Remote Code Execution, SQL Injection
Lowest reward
$50 Low: Awards up to $50. Examples: Information Leakage, Incorrect API access controls, etc.
Hall of fame
Yes or you can choose to be listed on our hall of fame.

Summarised with AI from the company's policy, read 12 Nov 2026, and checked word for word against it. Read the original

Scope

8 assets you may test, 4 excluded.

Domains 3

  • deskpro.com
  • www.deskpro.com/on-premise
  • www.deskpro.com/start

Products and areas 5

  • Deskpro Cloud Platform
  • Deskpro Product
  • The admin interface
  • The agent interface
  • The public help center
Out of scope (4)
  • Anything not related to the scope defined by the "Targets" section above. E.g. email spoofing, spf/dmarc/dkim, etc.
  • Denial of Service
  • Social engineering (including phishing) of Deskpro staff or contractors
  • Spamming / flooding

Rules

What the policy asks of you, and the bug types it won't reward, quoted from DeskPro's policy. "We" in these lines means the program, not this site.

While testing

  • Submissions must be demonstrated on the latest public release of Deskpro.
  • Reports that only affect older versions are not eligible.
  • Access to our Vulnerability Disclosure Program is by request.
  • We ask the security research community to give us an opportunity to correct a vulnerability before publicly disclosing it.

Not accepted

  • Descriptive error messages.
  • Information disclosure with minimal security impact (e.g. stack traces, path disclosure, directory listings, logs, robots.txt, etc)
  • Clickjacking and issues only exploitable through clickjacking that have minimal impact.
  • CSRF on forms that are available to anonymous users (e.g. the contact form).
  • CSRF with negligible security impact (e.g. adding to favourites).
  • Presence of application or web browser 'autocomplete' or 'save password' functionality.
  • Lack of Secure and HTTPOnly cookie flags.
  • Lack of Security Speedbump when leaving the site.
  • Weak or missing captcha / captcha bypass.
  • SSL Attacks such as BEAST, BREACH, Renegotiation attack; SSL Forward secrecy not enabled; SSL Insecure cipher suites.
  • Missing HTTP security headers (including Anti-MIME-Sniffing header X-Content-Type-Options) that do not lead to a direct exploitation.
  • Tab nabbing.
  • Brute force, Rate-limiting, Velocity throttling, or other denial of service based issues.
  • XSS where only possible by an administrator.
  • XSS where only possible by agents with the "can use arbitrary HTML" permission.
  • Self-XSS that has no security impact (e.g. injecting HTML into your own RTE editor).
  • Reports of third-party libraries without an actual proof-of-concept.
  • Paypal / Price parameter tampering (Paypal payments are handled manually by a member of our staff).
  • Weak password policy (password policies are controlled by the account administrator, not by us).

Summarised with AI from the company's policy, read 12 Nov 2026, and checked word for word against it. Read the original

Changes

Tracked since 11 Nov 2026. Last checked 6 hours ago.

No changes yet. When the rewards or scope move, you will see it here and in the RSS feed.

Public CVEs

Published vulnerabilities in this vendor's products, from the NVD.

Search NVD
CVESeverityPublished
CVE-2021-35391 High 7.2 21 Jul 2023
CVE-2021-36695 Medium 5.4 8 Sep 2021
CVE-2021-36696 Medium 5.4 7 Sep 2021
CVE-2020-28722 Medium 5.4 12 May 2021
CVE-2020-11463 High 7.5 1 Apr 2020
CVE-2020-11464 Medium 4.3 1 Apr 2020
CVE-2020-11465 High 8.8 1 Apr 2020
CVE-2020-11466 Medium 4.3 1 Apr 2020
CVE-2020-11467 High 7.2 1 Apr 2020
CVE-2007-2011 Medium 4.3 12 Apr 2007
CVE-2007-1012 Medium 4.3 21 Feb 2007
CVE-2006-6159 Medium 6.8 28 Nov 2006
CVE-2003-0874 Medium 5.0 17 Nov 2003