- Top reward
- $1,850
- Top severity paid
- Critical
- Assets in scope
- 8
- Public CVEs
- 13
- Last change
- No changes yet
At a glance
What to know before you start testing.
- Pays up to $1,850
- for critical bugs, from $50.
- Report by email
- [email protected]
- Publish after a fix
- Coordinate the timing with the company.
Rewards
What the company's own policy page says it pays.
| Severity | Relative size | Reward |
|---|---|---|
| Critical |
|
$1,850 |
| High |
|
$750 |
| Medium |
|
$175 |
| Low |
|
$50 |
- Top reward
-
$1,850
Critical: Awards up to $1,850. Examples: Remote Code Execution, SQL Injection
- Lowest reward
-
$50
Low: Awards up to $50. Examples: Information Leakage, Incorrect API access controls, etc.
- Hall of fame
-
Yes
or you can choose to be listed on our hall of fame.
Summarised with AI from the company's policy, read 12 Nov 2026, and checked word for word against it. Read the original
Scope
8 assets you may test, 4 excluded.
Domains 3
- deskpro.com
- www.deskpro.com/on-premise
- www.deskpro.com/start
Products and areas 5
- Deskpro Cloud Platform
- Deskpro Product
- The admin interface
- The agent interface
- The public help center
Out of scope (4)
- Anything not related to the scope defined by the "Targets" section above. E.g. email spoofing, spf/dmarc/dkim, etc.
- Denial of Service
- Social engineering (including phishing) of Deskpro staff or contractors
- Spamming / flooding
Rules
What the policy asks of you, and the bug types it won't reward, quoted from DeskPro's policy. "We" in these lines means the program, not this site.
While testing
-
Submissions must be demonstrated on the latest public release of Deskpro.
-
Reports that only affect older versions are not eligible.
-
Access to our Vulnerability Disclosure Program is by request.
-
We ask the security research community to give us an opportunity to correct a vulnerability before publicly disclosing it.
Not accepted
-
Descriptive error messages.
-
Information disclosure with minimal security impact (e.g. stack traces, path disclosure, directory listings, logs, robots.txt, etc)
-
Clickjacking and issues only exploitable through clickjacking that have minimal impact.
-
CSRF on forms that are available to anonymous users (e.g. the contact form).
-
CSRF with negligible security impact (e.g. adding to favourites).
-
Presence of application or web browser 'autocomplete' or 'save password' functionality.
-
Lack of Secure and HTTPOnly cookie flags.
-
Lack of Security Speedbump when leaving the site.
-
Weak or missing captcha / captcha bypass.
-
SSL Attacks such as BEAST, BREACH, Renegotiation attack; SSL Forward secrecy not enabled; SSL Insecure cipher suites.
-
Missing HTTP security headers (including Anti-MIME-Sniffing header X-Content-Type-Options) that do not lead to a direct exploitation.
-
Tab nabbing.
-
Brute force, Rate-limiting, Velocity throttling, or other denial of service based issues.
-
XSS where only possible by an administrator.
-
XSS where only possible by agents with the "can use arbitrary HTML" permission.
-
Self-XSS that has no security impact (e.g. injecting HTML into your own RTE editor).
-
Reports of third-party libraries without an actual proof-of-concept.
-
Paypal / Price parameter tampering (Paypal payments are handled manually by a member of our staff).
-
Weak password policy (password policies are controlled by the account administrator, not by us).
Summarised with AI from the company's policy, read 12 Nov 2026, and checked word for word against it. Read the original
Changes
Tracked since 11 Nov 2026. Last checked 6 hours ago.
No changes yet. When the rewards or scope move, you will see it here and in the RSS feed.
Public CVEs
Published vulnerabilities in this vendor's products, from the NVD.
| CVE | Summary | Severity | Published |
|---|---|---|---|
| CVE-2021-35391 | Server Side Request Forgery vulnerability found in Deskpro Support Desk v2021.21.6 allows attackers to execute arbitrary code via a crafted URL. | High 7.2 | 21 Jul 2023 |
| CVE-2021-36695 | Deskpro cloud and on-premise Deskpro 2021.1.6 and fixed in Deskpro 2021.1.7 contains a cross-site scripting (XSS) vulnerability in the download file feature on a manager profile due to lack of input validation. | Medium 5.4 | 8 Sep 2021 |
| CVE-2021-36696 | Deskpro cloud and on-premise Deskpro 2021.1.6 and fixed in Deskpro 2021.1.7 contains a cross-site scripting (XSS) vulnerability in social media links on a user profile due to lack of input validation. | Medium 5.4 | 7 Sep 2021 |
| CVE-2020-28722 | Deskpro Cloud Platform and on-premise 2020.2.3.48207 from 2020-07-30 contains a cross-site scripting (XSS) vulnerability that can lead to an account takeover via custom email templates. | Medium 5.4 | 12 May 2021 |
| CVE-2020-11463 | An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making | High 7.5 | 1 Apr 2020 |
| CVE-2020-11464 | An issue was discovered in Deskpro before 2019.8.0. The /api/people endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve sensitive information about all users registered on the system. This includes their full name, privilege, email address, phone number, etc. | Medium 4.3 | 1 Apr 2020 |
| CVE-2020-11465 | An issue was discovered in Deskpro before 2019.8.0. The /api/apps/* endpoints failed to properly validate a user's privilege, allowing an attacker to control/install helpdesk applications and leak current applications' configurations, including applications used as user sources (used for authentication). This enables an attacker to forge valid authentication models that resembles any user on the s | High 8.8 | 1 Apr 2020 |
| CVE-2020-11466 | An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a | Medium 4.3 | 1 Apr 2020 |
| CVE-2020-11467 | An issue was discovered in Deskpro before 2019.8.0. This product enables administrators to modify the helpdesk interface by editing /portal/api/style/edit-theme-set/template-sources theme templates, and uses TWIG as its template engine. While direct access to self and _self variables was not permitted, one could abuse the accessible variables in one's context to reach a native unserialize function | High 7.2 | 1 Apr 2020 |
| CVE-2007-2011 | Cross-site scripting (XSS) vulnerability in login.php in DeskPro 2.0.1 allows remote attackers to inject arbitrary web script or HTML via the username parameter. | Medium 4.3 | 12 Apr 2007 |
| CVE-2007-1012 | Cross-site scripting (XSS) vulnerability in faq.php in DeskPRO 1.1.0 allows remote attackers to inject arbitrary web script or HTML via the article parameter. | Medium 4.3 | 21 Feb 2007 |
| CVE-2006-6159 | Multiple cross-site scripting (XSS) vulnerabilities in newticket.php in DeskPRO 2.0.0 and 2.0.1 allow remote attackers to inject arbitrary web script or HTML via the (1) message or (2) subject parameter. | Medium 6.8 | 28 Nov 2006 |
| CVE-2003-0874 | Multiple SQL injection vulnerabilities in DeskPRO 1.1.0 and earlier allow remote attackers to insert arbitrary SQL and conduct unauthorized activities via (1) the cat parameter in faq.php, (2) the article parameter in faq.php, (3) the tickedid parameter in view.php, and (4) the Password entry on the logon screen. | Medium 5.0 | 17 Nov 2003 |