Ultra Mobile Retailer Portal Bug Bounty Engagement

Description

No technology is perfect and Ultra Mobile believes that working with skilled security researchers across the globe is crucial in identifying weaknesses in any technology. We are excited for you to participate as a security researcher to help us identify vulnerabilities in our program. Good luck, and happy hunting! Ratings/Rewards: For the initial prioritization/rating of findings, this program will use the Bugcrowd Vulnerability Rating Taxonomy . However, it is important to note that in some cases a vulnerability priority will be modified due to its likelihood or impact. In any instance where an issue is downgraded, a full, detailed explanation will be provided to the researcher - along with the opportunity to appeal, and make a case for a higher priority.

Targets

Testing is only authorized on the targets listed as in scope. Any domain/property of Ultra Mobile not listed in the targets section is out of scope. This includes any/all subdomains not listed above. If you happen to identify a security vulnerability on a target that is not in scope, but it demonstrably belongs to Ultra Mobile, you can report it to our program. However, be aware that it is ineligible for rewards or points-based compensation. Focus Areas: Retailer authentication mechanisms. Information disclosure of customer or other retailers information. Ability to access pages that should required authentication. Ability to view any customer data while unauthenticated. Exclusions: The following submission types are excluded from our program: Rate limiting issues SSL/TLS issues SPF/DMARC issues N-Day Policy: When N-Day bugs are released to the public, we will consider these as in scope after 14 days has gone by e.g: N-day released on 01/01/2023, we would consider it in-scope on 01/15/2023 Out-of-Scope Any activities that affect our retailer or customer accounts outside of the provided target accounts. Any third party integrations are also out of scope. Anything that renders services unusable. Payment processing Safe Harbor: When conducting vulnerability research according to this policy, we consider this research to be: Authorized in accordance with the Computer Fraud and Abuse Act (CFAA) (and/or similar state laws), and we will not initiate or support legal action against you for accidental, good faith violations of this policy; Exempt from the Digital Millennium Copyright Act (DMCA), and we will not bring a claim against you for circumvention of technology controls; Exempt from restrictions in our Terms & Conditions that would interfere with conducting security research, and we waive those restrictions on a limited basis for work done under this policy; and Lawful, helpful to the overall security of the Internet, and conducted in good faith. You are expected, as always, to comply with all applicable laws. If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please inquire via [email protected] before going any further.

Ultra Mobile's Retailer Portal (in scope)

This target is used by retailers/resellers to manage Ultra Mobile SIMs. The underlying API for this website is GraphQL and is also in scope. Access will be via the website at: https://web-retailer-portal.ultramobile.com Target Information Target Name: Ultra Mobile's Retailer Portal The Ultra Mobile Retailer Portal is a specialized platform designed for Ultra Mobile's retail partners to manage their operations and provide better service to customers. The portal serves as a central hub where retailers can access account management tools, customer support resources, and business analytics to help them effectively sell and support Ultra Mobile products and services. Built on GraphQL and NodeJS, this telecom-focused platform is used extensively by retailers and supports a high level of traffic. The portal focuses on delivering better products, enhanced service capabilities, and improved customer experiences for retail partners participating in the Ultra Mobile ecosystem.